Operations Research and Management Science ›› 2023, Vol. 32 ›› Issue (12): 144-150.DOI: 10.12005/orms.2023.0399
• Application Research • Previous Articles Next Articles
YOU Tianhui, TAO Lingling, YUAN Yuan
Received:
2021-08-10
Online:
2023-12-25
Published:
2024-02-06
尤天慧, 陶玲玲, 袁媛
通讯作者:
陶玲玲(1991-),女,辽宁铁岭人,博士研究生,研究方向:管理决策分析。
作者简介:
尤天慧(1967-),女,黑龙江宾县人,教授,博士,研究方向:决策理论与方法和运作管理等;袁媛(1980-),女,辽宁抚顺人,副教授,博士,研究方向:应急管理等。
基金资助:
CLC Number:
YOU Tianhui, TAO Lingling, YUAN Yuan. Evaluation Method of Customer Satisfaction Based on Online Reviews[J]. Operations Research and Management Science, 2023, 32(12): 144-150.
尤天慧, 陶玲玲, 袁媛. 基于在线评论的顾客满意度评估方法[J]. 运筹与管理, 2023, 32(12): 144-150.
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