关键词: 顾客排队, 成本共担契约, 最优化, 服务供应链协调

Abstract: The current research on the service supply chain is still limited by the traditional product supply chain research framework. Research on the characteristics of service is the key topic of service supply chain management. Based on the unique characteristics that service supply chain is customer-oriented, the relationships among a service provider, an integrator and customers are analyzed firstly. A customer queuing service supply chain model is established secondly. Decision problems under centralized and decentralized service supply chain are explored thirdly. Results indicate that through choosing reasonable cost sharing coefficient and formulating cost sharing contract a service provider and a service integrator are able to achieve the Pareto optimal under decentralized service supply chain. The results of this study have certain significance for developing and deepening the service supply chain research.

Key words: customer queuing, cost sharing contract, optimization, service supply chain coordination